Client Lead, Media

Monks; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Monks is seeking a Media Client Lead to manage deliverables, tasks, and stakeholders on digital marketing projects in Mumbai. You will shape strategy, oversee day-to-day client communications, and coordinate with media SMEs, analysts, engineers and data scientists to deliver value at scale.

You will drive growth, upsell opportunities and maintain robust project plans aligned with client needs. You will lead a 4–5 person paid media team, ensure outcomes are defined and realized, and mentor

Qualifications

• 8+ years of digital marketing experience across publishers, agencies, consultancies or brands.
• Proven project management experience across media and analytics projects.
• Experience building strategic client relationships and driving growth opportunities.

Responsibilities

• Understand client objectives and data maturity to develop KPIs and roadmaps.
• Lead comprehensive project plans detailing roles, responsibilities and deliverables.
• Organise and support teams to deliver high-quality outputs across scopes of work.
• Manage a team of 4–5 paid media professionals and ensure value delivery.
• Communicate project progress, benefits and risks to leadership and clients.
• Nurture client relationships to identify growth opportunities beyond the project scope.
• Mentor team members and facilitate knowledge sharing across the client services org.

Skills

Project management

Client leadership

Digital marketing

Social media

AdTech/MarTech

Stakeholder management

English proficiency

Education

Bachelor’s degree in Marketing/Related field

Tools

Google Marketing Platform

Google Ads

Meta Ads

TikTok Ads

Job description

Media Client Lead to help manage deliverables, tasks, and stakeholders on digital marketing projects. As a delivery manager, the Client Lead will build strategic relationships with the local clientele, overview day-to-day communications with clients, manage internal and external stakeholders to ensure project delivery, and design & maintain robust project plans specific to the client’s needs. Successful candidates for this opportunity will demonstrate a broad, strategic view, focused on achieving long-term client success, and will actively seek and drive new revenue opportunities by cultivating an environment for organic growth and upselling.

The Role

This role focuses on shaping digital marketing strategy and maturity focused on social, communicating the value of the deployed solutions and nurturing client relationships. While it requires technical knowledge in media and data, you will be supported by our technical teams (media SMEs, analysts, platform experts, engineers and data scientists) when it comes to execution.

You will be someone with proven project management experience, who has worked across media and analytics-related projects with proven results. You will deliver value through orchestrating and communicating the value of media strategies at scale and deliver through tailored analytics, media and cloud solutions.

Responsibilities Include:

• Working with clients to understand their business objectives and data maturity to develop KPIs and roadmaps that drive desired outcomes.
• Lead the development of comprehensive project plans that detail the roles, responsibilities, and deliverables for each team and stakeholder.
• Organise and support project teams to deliver high-quality output across defined scopes of work
• Manage a team of 4-5 paid media service professionals
• Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value clearly communicated at each step of the way
• Develop quality content to communicate project plans, wins and issues to internal and external leadership
• Organise day-to-day, weekly and ongoing communication with internal and external stakeholders through project plans, emails, meetings and QBRs
• Manage relationships with internal and external stakeholders on the project that support effective execution and efficient delivery
• Manage internal operations for the project including but not limited to time tracking, ticketing, billing, and finance
• Develop processes and documentation to organise day-to-day project operations
• Lead communications and nurture client relationships that encourage growth opportunities beyond the project scope
• Contribute to the building of knowledge and capability amongst the client service organisation through facilitating training and mentoring of team members
• Proactively drive the identification and execution of growth opportunities across accounts to increase revenue opportunities and profitability of engagements.

What you bring to it:

Requirements:

• Proficient in written and verbal English
• 8+ years of digital marketing experience, whether at a publisher, agency, consultancy, trading desk, technology company, or brand.
• Specific expertise in Social media platforms is required for this role
• Experience with AdTech or MarTech solutions (such as Google Marketing Platform, Amazon, Google Ads, Meta, TikTok etc.)
• Strong grasp of the overall digital consultancy space, including but not limited to knowledge of Monks competitive set and their offerings across data and digital media.
• People management experience & ability and desire to scale knowledge and facilitate learning among team members
• Project management experience, with demonstrated abilities to manage and organise projects, build detailed project plans, and manage multiple internal and external stakeholders to deliver outcomes.
• Excellent communication skills, both written and verbal, and ability to effectively communicate with stakeholders ranging from C-suite through to platform SMEs.

Optional Requirements:

• Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points.
• Strong data analysis capabilities, with an ability to unearth actionable insights using a range of platforms and tools
• Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
• Proficiency with both website and app analytics, spanning solutions design, implementation and analysis

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.