Client Experience Site Reliability Engineer Manager

Charles Schwab; Hyderabad; On-site; INR 3,000,000 - 5,200,000; Full time

Benefits offered by this job

Competitive compensation

EPF, Gratuity, and optional NPS

Paid time off

Education assistance

Health insurance

Transport and meal benefits

EAP and mental health support

Job summary

Charles Schwab India in Hyderabad seeks an experienced SRE/DevOps engineer to join a global financial services team. You will design and maintain scalable production systems, implement observability, and drive reliability across distributed applications.

The role emphasizes on-call support, CI/CD, automation, and collaboration with development and infrastructure teams to deliver resilient services.

Qualifications

• Bachelor's degree or equivalent in CS/Engineering/IT.
• 6+ years of experience in software engineering, production operations, SRE, DevOps, or related roles.
• 4+ years supporting production applications in large-scale enterprise environments.
• Hands-on monitoring, alerting, observability, and telemetry platforms.
• Experience supporting CI/CD pipelines and automated deployment processes.
• Experience with scripting languages (Python, Java, JavaScript, Go, Shell) and distributed systems.

Skills

Analytical skills

Troubleshooting

Problem-solving

Collaboration across teams

On-call experience

Education

Bachelor's degree or equivalent in CS/Engineering/IT

Tools

Python

Java

JavaScript

Go

Shell

Kubernetes/OpenShift

Cloud platforms (AWS/Azure/GCP)

Splunk/AppDynamics/Grafana/Prometheus/Dynatrace

Job description

Your opportunity

At Charles Schwab, our purpose is simple: we champion client's goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what's right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab's growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations - it's a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

What you have

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience.
• 6+ years of experience in software engineering, production operations, Site Reliability Engineering, DevOps, or related technology roles.
• 4+ years of experience supporting production applications in large-scale enterprise environments.
• Hands-on experience with monitoring, alerting, observability, and telemetry platforms.
• Experience supporting CI/CD pipelines and automated deployment processes.
• Experience troubleshooting complex production incidents and driving issue resolution.
• Experience with scripting or software development using languages such as Python, Java, JavaScript, Go, Shell, or similar.
• Experience working with distributed systems, APIs, cloud-based platforms, or highly available applications.
• Understanding of Site Reliability Engineering concepts including incident management, observability, automation, service availability, and operational excellence.
• Experience participating in on-call support rotations and production escalations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Demonstrated ability to collaborate effectively across development, infrastructure, and support organizations.

Preferred Qualifications:

• 2+ years of experience in a dedicated SRE or DevOps engineering function.
• Experience implementing or supporting SLIs, SLOs, and reliability metrics.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with containerized platforms including Kubernetes or OpenShift.
• Experience with observability technologies such as Splunk, AppDynamics, Grafana, Prometheus, Dynatrace, or similar platforms.
• Experience leading significant production incidents or operational improvement initiatives.
• Experience building automation frameworks that reduce operational toil.
• Knowledge of resiliency testing, disaster recovery, and capacity planning practices.
• Experience mentoring engineers and providing technical leadership.
• Financial services or highly regulated industry experience.

What's in it for you

At Schwab India, you're empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture rooted in trust and collaboration - so you can build the skills to make a lasting impact. Our benefits are designed to care for your wellbeing, your family, and your long-term financial security.

Our base benefits, wellbeing, and total rewards include:

• Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
• Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
• Education assistance for continued learning to help you grow
• Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage
• Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)
• Childcare (creche) reimbursement for eligible employees
• Transportation and meal benefits that support your day-to-day work
• Group life, personal accident, and critical illness insurance