Client Experience Site Reliability Engineer Senior
Charles Schwab India
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Benefits offered by this job
Job summary
Charles Schwab India, Hyderabad, is seeking an experienced Senior Site Reliability Engineer to help scale and protect critical production systems. You will lead reliability initiatives, design observability, and drive automation across teams in a Fortune 500-backed environment.
The role emphasizes incident response, CI/CD improvements, and cross-functional collaboration with product, infrastructure, and security groups.
Qualifications
- Bachelor's degree in CS/Engineering or equivalent practical experience.
- 8+ years in software engineering/SRE/DevOps.
- 5+ years supporting large-scale production apps.
- Experience leading reliability initiatives across multiple domains.
- Experience with mission-critical systems and high availability requirements.
- Designing enterprise monitoring, alerting, telemetry.
- Leading major incident responses and post-incident reviews.
- Automation and self-service tooling development.
- CI/CD pipelines and modern release practices.
- Distributed systems and cloud-native applications.
- Establishing operational standards and runbooks.
- Defining service reliability with SLIs/SLOs and error budgets.
- Strong software and scripting in Python/Java/Go/JS/Shell.
- Mentoring engineers and leading initiatives.
- Strong problem-solving and stakeholder management.
- On-call operations experience.
- Influencing cross-functional direction.
Skills
Education
Tools
Job description
Job Description:
Your opportunity
At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.
Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience.
- 8+ years of experience in software engineering, Site Reliability Engineering (SRE), DevOps, platform engineering, or related technical disciplines.
- 5+ years of experience supporting and operating large-scale, customer-facing production applications and services.
- Demonstrated experience leading reliability engineering initiatives across multiple applications, services, or technology domains.
- Deep experience supporting mission-critical systems with demanding availability, performance, scalability, and resiliency requirements.
- Experience designing and implementing enterprise monitoring, alerting, observability, and operational telemetry solutions.
- Experience leading major incident response activities, coordinating technical resolution efforts, and driving post-incident reviews.
- Strong experience developing automation, tooling, and self-service capabilities to reduce operational toil and improve operational efficiency.
- Experience designing, implementing, and supporting CI/CD pipelines and modern release management practices.
- Experience with distributed systems, microservices architectures, cloud-native applications, APIs, and highly available production environments.
- Demonstrated experience establishing operational standards, governance practices, runbooks, support models, or reliability frameworks.
- Experience defining and measuring service reliability through SLIs, SLOs, error budgets, and operational performance metrics.
- Strong software engineering and scripting skills using languages such as Python, Java, Go, JavaScript, Shell, or similar.
- Experience mentoring engineers and leading technical initiatives across teams.
- Strong problem-solving, analytical, communication, and stakeholder management skills.
- Experience participating in and leading on-call operations for critical production systems.
- Ability to influence technical direction and drive cross-functional collaboration across engineering, product, infrastructure, security, and operational teams.
- 3+ years of experience working within a dedicated Site Reliability Engineering organization.
- Experience defining, implementing, and operationalizing enterprise-wide SRE practices and reliability standards.
- Experience establishing observability strategies across large application portfolios, including metrics, logs, traces, synthetic monitoring, and business transaction monitoring.
- Experience with enterprise observability and performance platforms such as Splunk, AppDynamics, Grafana, Prometheus, Dynatrace,OpenTelemetry, or similar technologies.
- Experience with public cloud platforms including AWS, Azure, or Google Cloud at scale.
- Experience with Kubernetes, OpenShift, service mesh technologies, or container orchestration platforms.
- Experience implementing Infrastructure as Code (IaC) and configuration automation technologies such as Terraform, Ansible, Helm, or similar tools.
- Experience designing or leading resiliency testing, capacity planning, chaos engineering, disaster recovery, or large-scale failover exercises.
- Experience supporting digital channels, mobile applications, API ecosystems, or high-volume e-commerce/customer-facing platforms.
- Experience leading operational readiness reviews for large-scale technology initiatives and production launches.
- Experience reducing Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) through observability, automation, and operating model improvements.
- Experience leading cross-functional technical communities, reliability councils, or engineering governance forums.
- Industry certifications related to cloud engineering, Kubernetes, DevOps, observability, or Site Reliability Engineering.
- Experience working within highly regulated industries such as financial services.
- Experience supporting both web and mobile client platforms and the business transactions that underpin digital customer experiences.
At Schwab India, you’re empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture rooted in trust and collaboration – so you can build the skills to make a lasting impact. Our benefits are designed to care for your wellbeing, your family, and your long-term financial security.
- Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
- Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
- Education assistance for continued learning to help you grow
- Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage
- Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)
- Childcare (creche) reimbursement for eligible employees
- Transportation and meal benefits that support your day-to-day work
- Group life, personal accident, and critical illness insurance
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