Client Director

Kissflow Inc.; Chennai; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Kissflow Inc. is seeking a Client Director for its Chennai office to drive high-impact digital transformation programs with large enterprise clients. The successful candidate will have over 6 years of experience in enterprise client management and a strong consulting background, preferably with a Big 4 firm. This role involves advising leaders on digital transformation strategies, managing relationships with CXOs, and overseeing the delivery of transformation engagements on the Kissflow platform. Preferred skills include experience with low-code/no-code platforms and a strong understanding of business process reengineering.

Qualifications

• 6+ years of experience in enterprise client management, consulting, or digital transformation leadership preferably for US region.
• Consulting background with a Big 4 or tier-1 advisory firm strongly preferred.
• Demonstrated ability to engage and influence C-level stakeholders; outstanding written and verbal communication skills.
• Strong understanding of business process reengineering, requirements gathering, and business-IT alignment.

Responsibilities

• Advise business and technology leaders on digital transformation strategies using LCNC platforms.
• Bridge the gap between Kissflow's delivery teams and customer stakeholders.
• Oversee end-to-end delivery of multi-year transformation engagements.
• Identify and pursue account growth opportunities.

Skills

Enterprise client management

Digital transformation leadership

Stakeholder engagement

Business process reengineering

Communication skills

Change management

Education

MBA or advanced degree in Business, Engineering, or related field

Tools

Kissflow

PowerApps

Mendix

OutSystems

Job description

Client Director

Experience: 14 - 18 years

Work Location: Chennai, Delhi, Mumbai

The Kissflow Client Director will serve as a strategic advisor and trusted partner to client stakeholders at large enterprise clients, with a focus on driving high-impact digital transformation programs leveraging the Kissflow platform. This individual will balance client consulting, executive relationship management, and delivery oversight—ensuring clients realize maximum value from their investment in Kissflow’s low-code/no-code (LCNC) solutions.

Key Responsibilities

• Advise business and technology leaders on digital transformation strategies and adoption of LCNC platforms, leading to tangible business outcomes.
• Facilitate ideation workshops with diverse business units to identify and unlock value from enterprise-wide transformation programs.
• Bridge the gap between Kissflow's delivery teams and customer stakeholders, ensuring alignment on business goals, solution design, implementation, and adoption.
• Oversee end-to-end delivery of multi-year transformation engagements, managing priorities, timelines, risk, and change management across complex enterprise environments.
• Build strong, trusted relationships with client CXOs, acting as a thought leader and advocate throughout the client’s digital journey.
• Identify and pursue account growth opportunities, including new use cases and expanded adoption of Kissflow’s offerings.
• Conduct regular business reviews, prepare executive-level presentations, and represent Kissflow at client leadership forums.

Required Experience & Skills

• 6+ years of experience in enterprise client management, consulting, or digital transformation leadership preferably for US region
• Consulting background with a Big 4 or tier-1 advisory firm strongly preferred.
• Demonstrated ability to engage and influence C-level stakeholders; outstanding written and verbal communication skills.
• Experience facilitating workshops, delivering executive presentations, and managing change in complex organizations.
• Strong understanding of business process reengineering, requirements gathering, solution mapping, and business-IT alignment.
• Prior experience with low-code/no-code platforms (e.g., Kissflow, PowerApps, Mendix, OutSystems) is advantageous.
• Track record managing large enterprise accounts in sectors such as FMCG, Retail, or Manufacturing is preferred.
• Hands-on technology/technical project management experience a plus.
• MBA or advanced degree in Business, Engineering, or a related field preferred.