Client Coordinator

Oliva Skin & Hair Clinics; Hyderabad, Bengaluru; On-site; INR 167,000 - 312,000; Full time

Job summary

Oliva Skin & Hair Clinics in Hyderabad is seeking a receptionist to be the branch point of contact, coordinating client flow and ensuring reception tasks are completed accurately and with high quality to boost customer satisfaction. You will manage appointment scheduling, reconfirmations, cancellations, respond to queries, forward bookings, and ensure proper client data in software.

Training will run 30–45 days at our Head Office in Hyderabad; candidates from outside Hyderabad will have all

Qualifications

• Experience in front-desk reception or client coordination (implied).
• Ability to manage appointments and customer queries with professionalism.

Responsibilities

• Coordinate flow of clients through the branch.
• Handle appointment scheduling, reconfirmations, cancellations and rescheduling.
• Respond to client queries and guide them to solutions.
• Forward booking of appointments and ensure client consumption.
• Capture client details in software and update as required.
• Maintain forms at front desk and ensure proper billing and grooming standards.

Skills

Appointment scheduling

Client coordination

Reception duties

Billing accuracy

Job description

Job Description:

You would be the point of contact at the branch for client coordination. You will coordinate the flow of clients through the business and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to improve customer satisfaction.

Responsibilities & Duties:

• Appointment and resource scheduling.
• Reconfirmation, cancellation, and rescheduling appointments
• Responding to client queries and guiding them towards solutions.
• Forward booking of clients' appointments and ensuring consumption.
• Capturing client details in software and updating the same when required.
• Ensuring the forms of clients are available at the front desk before the start of the day.
• Sellable and consumable products to be maintained and ensure no discrepancy
• Register to be maintained for petty cash and products.
• Ensuring self-discipline, proper billing, and grooming standards are met.

Note: Candidates will undergo a 30-45-day training program in Hyderabad at our Head Office. For Candidates outside Hyderabad, all expenses will be covered by the company.