Client Account Manager

O2 Breathing Brains; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

O2 Breathing Brains in Pune is seeking a Client & Account Manager to manage existing client relationships, coordinate with internal teams, and drive opportunities from current accounts. The role demands proactive communication, strong coordination, and the ability to build lasting client partnerships.

The candidate should possess excellent communication skills, be proactive, and have a track record of driving business within a BPO context, with onsite work in Pune.

Qualifications

• Proven experience in client management and account handling.
• Understanding of resource management and requirements fulfilment.
• Excellent communication, coordination, and stakeholder management.
• Ability to interact confidently with multiple clients.
• Aggressive, proactive, and target-oriented approach.
• Good problem-solving and negotiation skills.
• Ability to manage and handle urgent client requirements.
• Basic technical understanding to discuss requirements with clients and internal teams.

Responsibilities

• Manage and maintain strong relationships with existing clients and accounts.
• Understand client requirements and coordinate internally to ensure timely fulfilment.
• Generate business opportunities and new requirements from existing clients.
• Handle multiple clients confidently and ensure regular follow-ups.
• Coordinate with different internal teams, entities, and stakeholders for smooth execution.
• Manage resource allocation, availability, and deployment based on client needs.
• Convince and negotiate with clients professionally to ensure business continuity.
• Track client requirements, closures, and delivery timelines.
• Ensure client satisfaction through regular communication and issue resolution.
• Work closely with recruitment, delivery, and management teams to support business goals.
• Preferred someone from BPO domain exp.

Skills

Client management

Resource management

Communication

Client interaction

Proactive/target oriented

Negotiation/problem-solving

Urgent requirements handling

Technical discussion with clients

Job description

Client & Account Manager

Location: Pune
Work Mode: Onsite
Experience: 6-11 Year

Interview Mode: Virtual than F2F

Role Overview

We are looking for a dynamic and result-oriented professional with strong experience in client handling, account management, and resource management. The ideal candidate should be confident in managing multiple clients, understanding their requirements, coordinating with internal teams, and driving business opportunities from existing accounts. The candidate should have excellent communication skills, a proactive approach, and the ability to build strong relationships with clients and stakeholders.

Key Responsibilities

• Manage and maintain strong relationships with existing clients and accounts.
• Understand client requirements and coordinate internally to ensure timely fulfilment.
• Generate business opportunities and new requirements from existing clients.
• Handle multiple clients confidently and ensure regular follow-ups.
• Coordinate with different internal teams, entities, and stakeholders for smooth execution.
• Manage resource allocation, availability, and deployment based on client needs.
• Convince and negotiate with clients professionally to ensure business continuity.
• Track client requirements, closures, and delivery timelines.
• Ensure client satisfaction through regular communication and issue resolution.
• Work closely with recruitment, delivery, and management teams to support business goals.
• Preferred someone from BPO domain exp.

Required Skills

• Strong experience in client management and account handling.
• Good understanding of resource management and requirement fulfilment.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to interact confidently with multiple clients.
• Aggressive, proactive, and target-oriented approach.
• Good problem-solving and negotiation skills.
• Ability to manage and handle urgent client requirements.
• Basic technical understanding to discuss requirements with clients and internal teams.