City Trainer

Tata Play Fiber; Pune District, Chennai District, Bengaluru; Hybrid; INR 500,000 - 750,000; Full time

Job summary

Tata Play Fiber is seeking a dedicated Training Specialist to deliver New Joiner Training (NJT) and lead field training initiatives across Pune district. You will conduct 3-day NJT sessions, perform DST audits, and coordinate with ASIs and stakeholders to ensure timely delivery and quality of training.

You will also handle planning, reporting, and governance tasks, logging activities with required details, and maintaining proper attendance and training records.

Qualifications

• Experience delivering structured training sessions.
• Ability to conduct field training and audits.
• Proven skills in reporting and tracking learning outcomes.

Responsibilities

• Deliver 3-day New Joiner Training (NJT) sessions monthly.
• Conduct field training and DST development with on-ground support.
• Coordinate planning with ASIs and stakeholders; share calendars and invites.
• Complete daily and monthly training/audit reports on time.
• Maintain GPS-based attendance and training records; conform to work norms.

Skills

Training delivery

Field training

DST development

Reporting & documentation

Stakeholder coordination

Tools

GPS Map Camera app

Job description

Role & responsibilities

1. New Joiner Training (NJT) Delivery

Deliver the 3-day NJT (MonWed, ~15 hours) for at least 2 weeks each month pitch, product, grooming and objection handling, with full-day engagement.

Run assessments, sales-pitch certification and app/ID activation; record every session without fail.

Submit NJT reports to the Sales Team by the end of Day 3.

2. Field Training & DST Development

Start field days at the gate meeting (9–10 AM); deliver gate-meeting refreshers, product updates and engagement.

Conduct structured DST audits — pitch, grooming and product knowledge — using GAD / DST report data.

Support M0–M3 DSTs on-ground with lead-gen hand-holding (OJT checklist); log each activity with customer name, RMN & CSID, and hand over trained DSTs to the ASI with feedback.

3. Planning & Stakeholder Coordination

Align with ASIs 24–48 hours ahead of every field visit, NJT, Wednesday training and audit.

Share the weekly field-visit calendar (built around new joiners) and NJT invites with all stakeholders by Saturday 7 PM, and finalise the next week's plan.

4. Reporting & Documentation

Fill the Daily Attendance & Activities form the same day; share the Trainer Daily report before 7 PM.

Submit daily audit / NJT / refresher reports on time, plus the consolidated monthly NJT & M0–M3 coverage report.

Maintain city-wise WhatsApp Learning Groups — keep DST headcount current (remove exited, add new joiners).

5. Work Norms, Ownership & Conduct

Report physically to gate meetings, venues and field locations; mark attendance only via the GPS Map Camera app from the field/office (no check-in while travelling; WFH by prior email approval only).

Maintain formal grooming; join Sales Training calls on time with proper connectivity; own calendar, delivery and reporting without reminders — a capability partner, not a passive executor.