City Head

Zypp Electric; Chandigarh; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Zypp Electric is seeking a City Head in Chandigarh to own the city end-to-end, leading a high-performing operations team and driving performance, commercial outcomes, and issue resolution. The role requires deep market knowledge of the local dynamics, rider behavior, and competitive movement, with a focus on expanding services, managing client requirements, and ensuring daily metrics targets are met.

You will monitor team performance against KPIs, drive improvements, and steer business

Qualifications

• Experience leading a city operations team to deliver performance and client outcomes.
• Strong understanding of local market dynamics and rider behavior.
• Ability to identify service gaps and drive improvements.

Responsibilities

• Team formation and management: build, lead, and manage a high-performing operations team across the city.
• Market knowledge: develop and maintain a deep understanding of local market dynamics, including industry trends, rider behavior, and competitive movement.
• Competitor analysis: track and analyze competitor strategies, pricing, and operations; identify gaps and translate them into action.
• Client requirement understanding: develop a clear view of client expectations and service requirements; identify service delivery gaps and drive improvements.
• Business development: identify and drive new business opportunities; support expansion into new areas, new clients, and new service lines as the city matures.
• Team performance monitoring: monitor team performance against client requirements and KPIs; provide structured feedback and drive performance improvements.
• Daily metrics tracking: track and analyze daily operational metrics — productivity, efficiency, and utilization — and ensure targets are met consistently.
• Issue management and resolution: identify and close operational issues across operations, fleet, and on-ground execution; ensure quick escalation and closure of critical issues.

Skills

Team leadership

Market analysis

Strategic thinking

Job description

The City Head owns the city end-to-end — team, performance, commercial outcomes, and issue resolution.

Core responsibilities

• Team formation and management: build, lead, and manage a high-performing operations team. Ensure disciplined staffing, onboarding, and training across the team.
• Market knowledge: develop and maintain a deep understanding of local market dynamics, including industry trends, rider behavior, and competitive movement.
• Competitor analysis: track and analyze competitor strategies, pricing, and operations. Identify gaps and opportunities to stay competitive, and translate them into action.
• Client requirement understanding: develop a clear view of client expectations and service requirements. Identify service delivery gaps and drive improvements.
• Business development: identify and drive new business opportunities. Support expansion into new areas, new clients, and new service lines as the city matures.
• Team performance monitoring: monitor team performance against client requirements and KPIs. Provide structured feedback and drive performance improvements.
• Daily metrics tracking: track and analyze daily operational metrics — productivity, efficiency, and utilization — and ensure targets are met consistently.
• Issue management and resolution: identify and close operational issues across operations, fleet, and on-ground execution. Ensure quick escalation and closure of critical issues.