Quality Lead

Smartworks; Pune District, Gurugram District, Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Smartworks is looking for an operations role to maintain consistent operating standards across the city through detailed building rounds, practical supervision and verified closure of service and presentation gaps.

This position involves conducting regular rounds across each building with the India operating checklist, reviewing reception, housekeeping, washrooms, cafeterias, common areas, basements and parking, and ensuring defects and hygiene standards are addressed.

Responsibilities

• Conduct regular rounds across every building using the common India operating checklist.
• Review reception, visitor experience, housekeeping, washrooms, cafeteria service, common areas, basements and parking.
• Check signage, lighting, furniture, carpets, walls and overall upkeep; ensure visible defects are addressed.
• Review hygiene, odour, pest control, waste handling and availability of essential consumables.
• Check frontline grooming, service conduct and vendor deployment against agreed requirements.
• Assign corrective actions with Centre Heads, follow up on deadlines and physically verify closure.
• Identify repeat gaps, coach site teams and ensure improvements are sustained.
• Use client feedback and service complaints to prioritise visits; coordinate technical observations with the City Chief Engineer.

Job description

Role purpose

Maintain consistent operating standards across the city through detailed building rounds, practical supervision and verified closure of service and presentation gaps.

Key responsibilities

• Conduct regular rounds across every building using the common India operating checklist.
• Review reception, visitor experience, housekeeping, washrooms, cafeteria service, common areas, basements and parking.
• Check signage, lighting, furniture, carpets, walls and overall upkeep; ensure visible defects are addressed.
• Review hygiene, odour, pest control, waste handling and availability of essential consumables.
• Check frontline grooming, service conduct and vendor deployment against agreed requirements.
• Assign corrective actions with Centre Heads, follow up on deadlines and physically verify closure.
• Identify repeat gaps, coach site teams and ensure improvements are sustained.
• Use client feedback and service complaints to prioritise visits; coordinate technical observations with the City Chief Engineer.

Daily priorities

Review pending complaints and overdue actions; undertake planned building rounds; get immediate gaps corrected; agree owners and deadlines for remaining work; recheck previous closures and update the Regional Head on material exceptions.