IT Support Analyst

Golden Opportunities; Pune District; Sur place; INR 1 500 000 - 2 100 000; Plein temps

Résumé du poste

Golden Opportunities in Pune, Maharashtra, is seeking an experienced IT Operations professional to manage incident, problem, and change processes in a data center environment.

You will apply ITIL knowledge, monitor vendors, ensure SLA/KPI compliance, coordinate with stakeholders, and prepare reports in MS Excel and Power BI. This role requires strong documentation, audit readiness, and proactive issue resolution.

Qualifications

• 7+ years overall experience with 5+ years in relevant ITIL-driven operations roles.
• Experience in data center/IT operations environments is required.
• Ability to monitor and improve incident/problem/change processes and drive SLA/KPI compliance.

Responsabilités

• Manage and monitor incident, problem, and change management processes in a data center/IT operations environment.
• Demonstrate strong knowledge of ITIL processes and ensure adherence to operational standards.
• Monitor vendors and service providers, challenge performance gaps, and ensure SLA/KPI compliance.
• Coordinate with internal stakeholders, vendors, and technical teams for effective issue resolution and service delivery.
• Monitor data center infrastructure and monitoring platforms and proactively identify operational issues.
• Prepare and analyze operational reports using MS Excel and Power BI.
• Support service reviews, incident reporting, problem analysis, change governance, and continuous improvement initiatives.
• Maintain strong stakeholder communication, including escalation management and regular operational updates.
• Coordinate with facilities/data center teams on mechanical and electrical infrastructure where required.
• Ensure proper documentation, reporting, compliance, and audit readiness for IT/data center operations.

Connaissances

Incident Management

Problem Management

Change Management

ITIL

Data center

Formation

Any Graduation

Outils

MS Excel

Power BI

Description du poste

• Candidate Specification:
• 7+ years overall, Relevant 5+ years
• Skills: Incident Management, Problem Management, Change Management, ITIL, Data center.
• Education and Certification: Any Graduation

Job Description

• Manage and monitor incident, problem, and change management processes in a data center/IT operations environment.
• Demonstrate strong knowledge of ITIL processes and ensure adherence to operational standards.
• Monitor vendors and service providers, challenge performance gaps, and ensure SLA/KPI compliance.
• Coordinate with internal stakeholders, vendors, and technical teams for effective issue resolution and service delivery.
• Monitor data center infrastructure and monitoring platforms and proactively identify operational issues.
• Prepare and analyze operational reports using MS Excel and Power BI.
• Support service reviews, incident reporting, problem analysis, change governance, and continuous improvement initiatives.
• Maintain strong stakeholder communication, including escalation management and regular operational updates.
• Coordinate with facilities/data center teams on mechanical and electrical infrastructure where required.
• Ensure proper documentation, reporting, compliance, and audit readiness for IT/data center operations.