Chief Operating Officer

Ramas Express Logistics Llp; Thiruvananthapuram; On-site; INR 6,000,000 - 8,500,000; Full time

Job summary

Ramas Express Logistics Llp in India is seeking a results-driven Chief Operating Officer (COO) to oversee end-to-end logistics operations, including transportation, warehousing, fleet, and manpower. You will drive operational excellence, profitability, and customer satisfaction through process improvements and strategic leadership.

The role requires strong leadership, extensive logistics experience, and the ability to implement scalable systems that support growth across multiple locations and

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration or related field.
• MBA/PGDM in Operations, Logistics, Supply Chain or Business Management is an advantage.
• 10–15+ years of experience in logistics, transportation, warehousing, or related operations.

Responsibilities

• Oversee day-to-day operations across transportation, warehousing, distribution, and logistics.
• Ensure timely delivery, performance benchmarks, and cost efficiency.
• Develop and monitor budgets; identify opportunities to reduce operating expenses.
• Manage fleet operations, route planning, and vehicle maintenance.
• Maintain compliance with transportation, safety, and regulatory rules.
• Lead, mentor, and appraise operations teams across locations.
• Implement SOPs and leverage tech like TMS/WMS/ERP for real-time reporting.
• Drive customer satisfaction and manage escalations effectively.
• Support growth by expanding services, locations, and new business verticals.

Skills

Leadership

Strategic planning

Cost control

Negotiation

Team management

MS Excel/Logistics systems

Education

Bachelor's degree in Logistics, Supply Chain Management, or related field

MBA/PGDM in Operations, Logistics, Supply Chain, or Business Management

Job description

Chief Operating Officer (COO) Logistics

Position: Chief Operating Officer (COO)

Department: Operations

Reporting To: Managing Director / Director

Employment Type: Full-Time

About the Role

We are looking for an experienced and results-driven Chief Operating Officer (COO) to oversee and lead the overall operations of our logistics business. The COO will be responsible for ensuring operational efficiency, service quality, profitability, customer satisfaction, and effective coordination across transportation, warehousing, fleet, manpower, and other logistics functions.

The ideal candidate should have strong leadership skills, extensive experience in logistics and supply-chain operations, and the ability to develop and implement processes that support business growth.

Key Responsibilities

1. 1. Overall Operations Management
   • Lead and oversee day-to-day operations of the company across transportation, warehousing, distribution, and logistics functions.
   • Ensure smooth, efficient, and cost-effective movement of goods.
   • Establish operational standards, processes, and performance benchmarks.
   • Monitor operational performance and take corrective action wherever required.
   • Ensure timely delivery and adherence to customer commitments.
2. 2. Transportation & Fleet Management
   • Oversee fleet operations, vehicle deployment, route planning, utilization, and maintenance.
   • Monitor vehicle productivity, fuel consumption, operating costs, and downtime.
   • Ensure proper documentation and compliance for vehicles and drivers.
   • Develop strategies to improve fleet utilization and reduce transportation costs.
   • Coordinate with transporters and third-party logistics partners where applicable.
3. 3. Warehouse & Distribution Management
   • Supervise warehouse operations, inventory movement, loading/unloading, and dispatch activities.
   • Ensure proper handling, storage, and movement of customer materials.
   • Implement systems to minimize damages, losses, delays, and operational wastage.
   • Ensure warehouse capacity is utilized effectively.
   • Maintain proper documentation and accountability for all materials handled.
4. 4. Financial & Cost Management
   • Develop and monitor operational budgets.
   • Identify opportunities to reduce operational expenses without compromising service quality.
   • Monitor profitability of routes, customers, projects, and business verticals.
   • Review operating costs, vendor payments, manpower costs, fuel expenses, and other major cost components.
   • Work closely with the Finance team to improve margins and cash-flow efficiency.
5. 5. Customer Management
   • Ensure high standards of customer service and timely resolution of operational issues.
   • Develop strong relationships with key customers and understand their logistics requirements.
   • Handle escalations and ensure prompt resolution of customer complaints.
   • Monitor customer service levels, delivery performance, and service quality.
   • Work with the Business Development team to support customer retention and business growth.
6. 6. Team Leadership & Manpower Management
   • Lead, mentor, and manage operations teams across locations.
   • Define responsibilities, targets, KPIs, and performance standards for operational staff.
   • Ensure adequate manpower deployment based on business requirements.
   • Conduct regular performance reviews and implement improvement plans where required.
   • Promote accountability, discipline, teamwork, and a performance-oriented culture.
7. 7. Process Improvement & Technology
   • Develop and implement SOPs for all major operational activities.
   • Identify operational bottlenecks and introduce process improvements.
   • Promote the use of technology, automation, GPS tracking, TMS/WMS, ERP, and other digital tools.
   • Establish systems for real-time tracking and operational reporting.
   • Use data and performance metrics to improve decision-making.
8. 8. Compliance & Risk Management
   • Ensure compliance with applicable transportation, labour, safety, tax, and logistics regulations.
   • Ensure proper maintenance of statutory and operational documentation.
   • Identify operational risks and implement appropriate controls.
   • Ensure adherence to company policies, safety standards, and customer-specific requirements.
   • Coordinate with relevant internal and external stakeholders during audits, inspections, or compliance matters.
9. 9. Business Strategy & Growth
   • Work closely with the Managing Director/Directors to develop and execute the company's operational strategy.
   • Support expansion into new locations, services, customers, and business verticals.
   • Evaluate new logistics opportunities and operational feasibility.
   • Develop scalable processes to support business growth.
   • Contribute to strategic planning, pricing decisions, capacity planning, and long-term business development.

Key Performance Indicators (KPIs)

• On-time delivery percentage
• Fleet utilization and productivity
• Transportation cost per shipment/trip
• Warehouse productivity and utilization
• Customer satisfaction and complaint resolution
• Operational profitability and margins
• Vehicle downtime and maintenance costs
• Fuel efficiency
• Order/shipment turnaround time
• Loss, damage, and shortage levels
• Employee productivity and manpower costs
• Vendor/transport partner performance
• Compliance and safety performance

Qualifications & Experience

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.
• MBA/PGDM in Operations, Logistics, Supply Chain, or Business Management will be an advantage.
• 1015+ years of relevant experience in logistics, transportation, supply chain, warehousing, or related operations.
• Proven experience in a senior leadership or operational management role.
• Strong understanding of transportation, fleet, warehousing, distribution, and supply-chain operations.
• Experience managing large teams and multiple operational locations will be preferred.

Required Skills

• Strong leadership and people-management skills
• Excellent operational and strategic decision-making ability
• Strong financial and cost-control understanding
• Excellent negotiation and vendor-management skills
• Problem-solving and analytical ability
• Strong communication and interpersonal skills
• Customer-centric approach
• Ability to work under pressure and manage multiple priorities
• Strong knowledge of MS Office/Excel and logistics management systems
• Ability to develop SOPs, processes, and performance-management systems

Personal Attributes

• Accountable and result-oriented
• Proactive and solution-focused
• Commercially aware
• Highly organized and disciplined
• Adaptable to a fast-paced environment
• Capable of taking ownership and making independent decisions
• Strong in stakeholder management and relationship building

Travel Requirement

The role requires frequent travel across India (Pan-India) to oversee and manage operations across various locations.

The candidate should be willing and able to travel extensively for branch/warehouse visits, customer meetings, operational reviews, vendor/transport partner coordination, and business development activities.

Flexibility to travel at short notice, based on business and operational requirements, is expected.

Compensation

Salary: Competitive and commensurate with experience and industry standards.

• Benefits: As per company policy.