Chief Nursing Officer

Medanta; Patna; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Medanta is seeking a senior Nursing Administration and Leadership professional to oversee all nursing services across inpatient, outpatient, emergency, ICU, and operating theatres. The role involves developing policies, setting objectives aligned with hospital goals, and supervising nursing leadership to ensure high standards of care.

You will participate in management discussions, coordinate with cross-functional teams, ensure NABH compliance, and drive staffing and development initiatives to

Qualifications

• M.Sc. Nursing preferred with leadership in nursing administration.
• Valid registration with the State Nursing Council.
• Experience in governance, quality assurance, and patient safety.
• Ability to lead across inpatient, outpatient, ICU, and emergency services.

Responsibilities

• Lead and manage all nursing services across inpatient, outpatient, emergency, ICU, operation theatre, and other clinical departments.
• Develop and implement nursing policies, procedures, protocols, and SOPs.
• Establish nursing objectives aligned with the hospital's mission, vision, and strategic goals.
• Supervise nursing leadership and ensure accountability at all levels.
• Participate in hospital management meetings and contribute to operational decision-making.
• Coordinate with medical, quality, infection control, pharmacy, HR, and hospital operations teams.
• Ensure continuity and consistency of nursing care across all shifts and departments.
• Monitor nursing quality indicators, patient outcomes, audits, and incident reports.

Skills

Strategic leadership

Clinical governance

Quality management

Manpower planning

Communication

Budgeting

Risk management

Patient-centered care

Data analysis

Education

M.Sc. Nursing

B.Sc. Nursing

Job description

Role & responsibilities

A. Nursing Administration and Leadership

• Lead and manage all nursing services across inpatient, outpatient, emergency, ICU, operation theatre, and other clinical departments.
• Develop and implement nursing policies, procedures, protocols, and standard operating procedures (SOPs).
• Establish nursing objectives aligned with the hospital's mission, vision, and strategic goals.
• Supervise nursing leadership and ensure accountability at all levels.
• Participate in hospital management meetings and contribute to operational decision-making.

B. Quality Assurance and Patient Safety

• Ensure compliance with nursing standards, clinical protocols, and patient safety policies.
• Monitor nursing quality indicators, patient outcomes, nursing audits, and incident reports.
• Lead initiatives to prevent healthcare-associated infections, medication errors, pressure injuries, and patient falls.
• Ensure compliance with applicable NABH standards and other relevant regulatory requirements.
• Coordinate corrective and preventive actions following audits, incidents, and patient complaints.

C. Human Resource Management

• Assess nursing manpower requirements and develop staffing plans based on patient acuity and workload.
• Oversee recruitment, selection, deployment, orientation, and retention of nursing personnel.
• Ensure appropriate nurse-to-patient staffing according to applicable norms and hospital requirements.
• Conduct performance appraisals and support career development and succession planning.
• Address staff grievances, disciplinary matters, and professional conduct issues in accordance with hospital policy.

D. Training and Professional Development

• Develop annual nursing education and training plans.
• Ensure regular training in BLS, ACLS, infection control, emergency response, and patient safety, as appropriate.
• Assess nursing competencies and ensure staff are qualified for their assigned clinical areas.
• Promote evidence-based nursing practice, continuing education, and professional development.
• Mentor nursing leaders and encourage clinical excellence.

E. Clinical Operations and Coordination

• Ensure continuity and consistency of nursing care across all shifts and departments.
• Coordinate with medical, quality, infection control, pharmacy, HR, and hospital operations teams.
• Ensure adequate availability of nursing supplies, equipment, medications, and emergency resources.
• Monitor patient admissions, transfers, discharges, and escalation of care from a nursing perspective.
• Ensure accurate nursing documentation, effective shift handovers, and appropriate delegation of responsibilities.

F. Regulatory Compliance and Risk Management

• Ensure nursing personnel maintain valid professional registration and required competencies.
• Maintain nursing records, duty rosters, training records, and departmental documentation.
• Support internal and external inspections, accreditation assessments, and regulatory audits.
• Investigate nursing-related incidents and implement risk-reduction measures.
• Ensure compliance with applicable laws, professional codes of conduct, confidentiality requirements, and hospital policies.

G. Budget and Resource Management

• Prepare and monitor the annual nursing department budget.
• Control nursing-related operational expenses without compromising patient safety.
• Oversee utilization and maintenance of nursing equipment and supplies.
• Identify opportunities to improve productivity, reduce wastage, and optimize staffing.
• Participate in procurement planning for nursing equipment and clinical consumables.

H. Patient and Family Experience

• Promote compassionate, ethical, respectful, and patient-centered nursing care.
• Review and address nursing-related patient complaints and feedback.
• Ensure privacy, dignity, informed communication, and confidentiality.
• Promote effective communication between nursing staff, patients, and families.

Preferred candidate profile

• M.Sc. Nursing preferred, with relevant nursing administration or leadership experience.
• B.Sc. Nursing may be considered depending on hospital policy and applicable requirements.
• Valid registration with the appropriate State Nursing Council.
• Additional qualifications in healthcare administration, hospital management, or nursing leadership are desirable.

Essential Competencies

• Strategic leadership and decision-making.
• Clinical governance and quality management.
• Manpower planning and workforce management.
• Communication, negotiation, and conflict resolution.
• Financial planning and resource optimization.
• Risk management and regulatory compliance.
• Data analysis, reporting, and performance improvement.
• Ethical leadership and patient-centered care.