Role Overview
CMO will own the end-to-end brand and marketing agenda, driving brand positioning, consumer reach, content, campaigns, innovation, and brand love. Build a strong, differentiated, consumer-first brand across digital, influencer, and offline channels, with a sharp focus on measurable impact. Partner closely with Performance, NPD, and Revenue teams to translate consumer insights into impactful marketing initiatives and deliver sustainable business growth.
Key Responsibilities:
Brand & Marketing Ownership: Own the end-to-end brand and marketing agenda, from brand strategy, positioning, communication, content, campaigns, and innovation to consumer engagement and brand building focussing on all the elements listing below;
- Brand Positioning Define and strengthen the brands positioning and differentiation.
- Brand Name Change Lead brand name transition and associated communication.
YouTube Content Engine Build and scale a consistent, engaging YouTube content ecosystem.
- Instagram / Facebook Content Engine Drive content strategy and engagement across social platforms.
- New Product Launches Lead brand strategy and communication for new product launches.
- Campaigns Conceptualize and execute impactful integrated brand campaigns.
- Festive / Event Planning Own festive, cultural, and event-led brand initiatives.
- Influencer Marketing Build influencer strategy in collaboration with performance team/ influencers and communications teams.
- Competition Mapping Track competitors, market trends, positioning, and emerging opportunities.
- Measuring Brand Love Track and strengthen consumer affinity through ratings, reviews, comments, social sentiment, engagement, and consumer feedback.
- Brand Love & Consumer Sentiment Measure and improve brand affinity through ratings, reviews, comments, and consumer feedback.
- New Brand Incubation Identify opportunities and drive the development of new brands.
- GT Activations Drive on-ground and general trade activations to strengthen consumer reach and engagement.
- Design Own creative and design direction across brand and consumer touchpoints.
- Business & Revenue Alignment Partner with sales and business teams to understand revenue objectives, unlock new growth pockets, and expand consumer reach.
- Consumer Research & Insights Develop a deep understanding of the target audience (TG) by through consumer research, market immersion, and spending time with consumers to identify needs, behaviours, and emerging trends
Key Performance Indicators (KPIS):
Reach & Awareness
- Drive reach of 36 Cr new consumers annually through an efficient channel mix, with a focus on Meta and YouTube.
- To Build a strong top-of-funnel content engine using a mix of celebrities, influencers, and UGC, targeting 2-3 Cr incremental reach per month at a minimum frequency of 7x, while continuously improving reach efficiency and media ROI.
Brand Love & Consumer Experience
- Build consumer affinity and strengthen the overall customer experience across the journey from discovery and conversion to post-purchase.
- Identify gaps through consumer insights, reviews, ratings, CSAT, and organic search trends, and drive initiatives that improve Organic Search Volume and Customer CSAT.
Building Good Practices & SOPs for Campaigns:
- Develop good practices & SOPS like quarterly budgets, media spends before making a film / campaign, weekly meeting, monthly meeting with performance team , NPD and revenue team
Desired Candidate Profile
- 1215 years of experience across D2C, skincare, beauty, personal care or FMCG, with strong exposure to consumer-led innovation and product launches.
- Strong understanding of D2C, digital acquisition, omnichannel growth and customer lifecycle management.
- Entrepreneurial, data-driven and hands‑on, with the ability to thrive in a high‑growth, promoter‑led environment and take end‑to‑end ownership.
- A hands‑on roll‑up‑your‑sleeves leader, rather than a purely strategic or corporate marketing professional