Chief Manager - TQM (Total Quality Management) - Bangalore

TVS Credit Services Ltd; Bengaluru; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

TVS Credit Services Ltd in Bengaluru is seeking a Senior Manager to lead the Total Quality Management (TQM) strategy, embedding policies and initiatives to ensure products and services meet the highest standards.

You will implement TQM systems, ensure regulatory and internal policy compliance, drive cross‑functional process improvements with Lean and Six Sigma, and manage ISO certification programs while guiding teams through risk mitigation and cost optimization.

Qualifications

• Post Graduate / MBA required.
• 8+ years in process improvement, TQM & business excellence in financial services/NBFC.
• Strong knowledge of Lean, Six Sigma and related tools.

Responsibilities

• Develop, implement, and maintain TQM systems and procedures.
• Ensure compliance with industry standards and internal policies.
• Lead continuous improvement initiatives using Lean and Six Sigma.
• Collaborate with cross-functional teams to align processes and goals.
• Oversee ISO certifications and risk mitigation actions.
• Identify bottlenecks and drive end-to-end process transformations.

Skills

Process improvement

TQM

Lean Six Sigma

Business excellence

Education

Post Graduate / MBA

Job description

Job Purpose:

This role is responsible for developing and implementing companys total quality management (TQM) strategy with policies, programs & initiatives to ensure that the products & services are of the highest quality.

Key Responsibilities:

• Develop, implement, and maintain Total Quality Management (TQM) systems and procedures.
• Ensure compliance with industry standards, regulatory requirements, and internal policies.
• Assists in the development of systematic approaches for assuring high quality services
• Integrates and aligns the processes that will best achieve the desired results
• Make continual improvement of products, processes and systems
• Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality
• Lead continuous improvement initiatives using Lean, Six Sigma, and other quality methodologies.
• Manage quality and ISO certification requirements for the organization
• Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place
• Support the identification & execution of Process improvement projects and manage end-to-end cost optimization
• Engaging with cross-functional teams such as Finance, IT, Credit, Marketing and Human Resources on a regular basis to ensure alignment and execution

Job Requirements:

Qualifications - Post Graduate / MBA

Experience:

• 8+ years of experience in process improvement, TQM & business excellence within the financial services or NBFC sector.
• Functional Competencies
• Exp in Identifying key business processes exceptions and bottlenecks
• Experience in planning and executing performance & process transformations
• Demonstrated ability to implement new techniques and continuous improvement programs
• Strong Knowledge on TQM, Lean, Six Sigma tools and framework

Behavioral Competencies:

• Strategic and analytical thinking
• Strong communication and interpersonal skills
• Problem solving and decision-making skills
• People Management & Networking skills