Training And Quality Manager

Demographic HR Services; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

An established industry player is seeking a dynamic Manager - Quality to enhance quality management processes within the banking sector. With over 7 years of experience in banking, you'll drive continuous improvement initiatives, manage call quality, and ensure compliance with SLA/SLO metrics. This role demands strong people management and analytical skills, along with proficiency in MS Office and data handling. Join a vibrant team in a multicultural environment where your contributions will significantly impact service quality and client satisfaction. If you're ready to take your career to the next level, this is the opportunity for you!

Qualifications

• 7+ years of banking experience with relevant quality exposure.
• Strong people management and analytical skills required.

Responsibilities

• Drive continuous improvement for TQ and Delivery.
• Manage Call Quality & Client-related KPIs effectively.

Skills

People Management

Analytical Skills

Continuous Improvement

Quality Management

Education

Graduate in any discipline

Tools

MS Office

Data Handling

Job description

Looking for an exciting opportunity in Quality Management within the Banking sector? We are hiring a Manager - Quality in Bangalore!

Experience: 7+ years (Banking experience mandatory)

Designation Eligibility: Only Manager & Deputy Manager

Key Responsibilities:

1. Drive continuous improvement for TQ and Delivery
2. Manage Call Quality & Client-related KPIs
3. Strengthen Quality Management Processes
4. Ensure SLA/SLO metrics are accurately captured & reported
5. Drive Process Control & Compliance
6. Improve sales & upsell metrics through quality interventions
7. Provide feedback, refresher, and corrective training

What We’re Looking For:

1. Graduate in any discipline
2. Mandatory banking experience with relevant quality exposure
3. Strong people management & analytical skills
4. Proficiency in MS Office & Data Handling
5. Ability to work in a multi-cultural, fast-paced environment

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance, Customer Service, and Management

Industries

Telecommunications, Telephone Call Centers, and Business Consulting and Services