Chief Manager-Customer Engagement | Life Insurance

Lavya Associates HR Services; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Lavya Associates HR Services is seeking a Chief Manager- Customer Engagement for a leading Life Insurance Company in India. The role focuses on leading digital projects end-to-end, coordinating between business, operations, digital and technology teams to ensure flawless delivery.

You will design processes aligned with technology architecture, ensure scalable and compliant solutions, and guide marketing, legal, compliance, distribution, operations and tech toward common goals.

Responsibilities

• Lead digital projects from initiation to deployment to hypercare, ensuring seamless coordination between business, operations, digital, and technology teams.
• Design and refine operational processes by aligning them with technology architecture.
• Ensure that all proposed solutions are practical, scalable, and compliant with operational guidelines.
• Navigate and drive diverse teams marketing, legal, compliance, distribution, operations, and technology toward a unified project goal.
• Oversee testing cycles along with Policy Issuance from the operations side, including UAT, sanity checks, and end-to-end validation to ensure operational readiness.
• Work closely with the distribution team to operationally enable and support revenue and growth-oriented digital initiatives.

Job description

Job Summary

We have an Urgent Openings for the Position of Chief Manager- Customer Engagement in Leading Life Insurance Company.

Responsibilities

• Lead digital projects from initiation to deployment to hypercare, ensuring seamless coordination between business, operations, digital, and technology teams.
• Design and refine operational processes by aligning them with technology architecture.
• Ensure that all proposed solutions are practical, scalable, and compliant with operational guidelines.
• Navigate and drive diverse teams marketing, legal, compliance, distribution, operations, and technology toward a unified project goal.
• Oversee testing cycles along with Policy Issuance from the operations side, including UAT, sanity checks, and end-to-end validation to ensure operational readiness.
• Work closely with the distribution team to operationally enable and support revenue and growth-oriented digital initiatives.