Chief Manager-Customer Engagement | Agency | Life Insurance

Lavya Associates HR Services; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Leading Life Insurance Company in India, engaged through Lavya Associates HR Services, is seeking a Chief Manager- Customer Engagement in the Agency Channel. This urgent opening targets strengthening customer engagement across the agency channel and driving strategic initiatives.

The role requires coordinating multiple ULIP and BOR initiatives, enhancing persistency, and guiding front-end teams with retention tools and scripts. Collaboration with regional CET teams is essential.

Responsibilities

• Driving multiple initiatives like ULIP and different BOR collection.
• Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager CET team.
• Corrective and preventive measures to be implemented to improve persistency.
• Retaining customers with Mis-selling complaint.
• Training and skilling the front-end on how to engage with the customer by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.
• Identify need of multiple opportunities like Super Customer Week to engagement more and in better way with the customers.
• Coordination with various stake holders.
• Generating ideas to improve the process / systems.
• Driving key initiatives and projects in the zones / region.

Job description

Job Summary

We have an Urgent Openings for the Position of Chief Manager- Customer Engagement in Agency Channel in Leading Life Insurance Company.

Responsibilities

• Driving multiple initiatives like ULIP and different BOR collection.
• Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager CET team.
• Corrective and preventive measures to be implemented to improve persistency.
• Retaining customers with Mis-selling complaint.
• Training and skilling the front-end on how to engage with the customer by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.
• Identify need of multiple opportunities like Super Customer Week to engagement more and in better way with the customers.
• Coordination with various stake holders.
• Generating ideas to improve the process / systems.
• Driving key initiatives and projects in the zones / region.