Chat Support Associate | Non Voice | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Bengaluru seeks a customer support specialist to handle inquiries and resolve issues with professionalism. You will provide accurate information about products and services and collaborate with internal teams to improve the customer experience.

The role requires strong communication, adaptability, and problem-solving abilities, along with good computer literacy. A high school diploma is required, with a college degree preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Able to manage multiple interactions in a fast-paced setting.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Interpersonal skills

Analytical skills

Problem-solving

Computer literacy

Adaptability

Education

High school diploma or equivalent

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.