Chat Support Executive | Non Voice BPO

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a customer support specialist to handle inquiries across channels, resolve issues professionally, and maintain thorough knowledge of products and services.

You will collaborate with internal teams to enhance customer experience, identify upsell opportunities, and ensure accurate records of interactions and transactions. The role requires strong communication, problem solving, adaptability, and attention to detail in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills are required.
• Proficiency with computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Tech savvy

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.