Chat Support Executive | International

Talent Acquaintance; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional to join our chat support team in Pune. You will handle inquiries, resolve issues, and contribute to a seamless customer experience.

The role requires strong communication, problem-solving ability, and teamwork to achieve high customer satisfaction in a fast-paced setting. Training and growth opportunities are available within a supportive environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills with ability to articulate complex ideas clearly.
• Strong problem-solving skills and critical/creative thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries professionally.
• Resolve complex customer complaints using strong problem-solving skills.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication

Problem solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.