Chat Support Executive | International

Talent Acquaintance; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused chat support specialist to deliver exceptional service and resolve inquiries efficiently. You will respond professionally and document interactions to support a positive customer experience.

You will work with cross-functional teams, stay updated on products, and use CRM tools to manage records. The role requires strong written and verbal communication, problem-solving, and the ability to multitask in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to articulate complex ideas clearly.
• Strong problem-solving skills and creative thinking.
• Able to work in a fast-paced environment and manage multiple tasks.
• Proficient in using CRM software and other support tools.
• High attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication skills

Teamwork

Problem solving

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.