Chat Support Executive | International

Talent Acquaintance; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance in Dadri, UP is seeking a chat support agent to deliver exceptional customer service via chat, resolve inquiries, and maintain CRM records. The role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment and collaborate across teams.

The ideal candidate will keep product knowledge up-to-date and strive to enhance the overall customer experience, contributing to high satisfaction scores through teamwork and accurate

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication; ability to articulate complex ideas clearly.
• Strong problem-solving and critical thinking.
• Ability to multitask in a fast-paced environment; detail-oriented.

Responsibilities

• Provide exceptional customer service through chat support and resolve issues professionally.
• Use problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve issues and enhance the customer experience.
• Maintain records of customer interactions using CRM software.
• Keep knowledge of products and services up-to-date to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.