Chat Support Executive | International

Talent Acquaintance; Coimbatore District; On-site; INR 279,000 - 446,000; Full time

Job summary

Talent Acquaintance in Coimbatore seeks a chat support executive to deliver exceptional customer service through live chat. You will respond to inquiries, resolve issues, and maintain clear, professional communication with customers.

Collaborating with internal teams, you will update CRM records and continuously learn product information to provide accurate guidance, all within a fast-paced, team-based environment.

Qualifications

• Experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication, with clear articulation.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment, managing multiple tasks.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.