Chat Support Executive

Kochar Infotech; Kolkata District; Hybrid; INR 250,000 - 380,000; Full time

Job summary

Kochar Infotech in India seeks a customer support professional to handle chat-based inquiries, resolve issues quickly, and build rapport with customers. The role covers email, web chat, and messaging platforms, with CRM-based record-keeping and cross-team escalations. English fluency is required; Hindi verbal fluency is expected.

Rotational shifts and week offs apply, and a personal vehicle is preferred. The ideal candidate has experience in e-commerce/quick commerce environments and holds a

Qualifications

• Strong understanding of chat, non-voice, semi-voice, blended and backend processes.
• Experience in E-Commerce / Quick Commerce environments (Flipkart, Myntra, Zomato, Zepto, Swiggy, BlinkIt).
• Owns personal two-wheeler.
• Graduates with relevant communication skills.

Responsibilities

• Provide customer support through chat platforms, responding to inquiries and resolving issues promptly.
• Use strong communication to build rapport and understand customer needs.
• Handle non-voice processes such as email, web chat, or messaging platforms.
• Collaborate with internal teams to resolve complex complaints or escalations.
• Maintain accurate records of interactions using CRM software.
• Work on rotational shifts and week offs.
• Fluency in English (written & verbal) – Versant 4 & above; Hindi verbal fluency expected.

Skills

Chat Process

Non Voice Process

Semi Voice

Blended Process

Backend Process

Customer support

CRM

Education

Graduates

Tools

CRM Software

Job description

Roles and Responsibilities

• Provide customer support through chat platforms, responding to customer inquiries and resolving issues in a timely manner.
• Utilize strong communication skills to build rapport with customers and understand their needs.
• Work on non-voice processes such as email, web chat, or messaging platforms.
• Collaborate with internal teams to resolve complex customer complaints or escalations.
• Maintain accurate records of all interactions with customers using CRM software.
• Flexible in rotational shift & Week offs
• Able to converse fluently in English (written & Verbal) - Versant 4 & above
• Verbal fluency in Hindi, expected

Desired Candidate Profile

• Strong understanding of Chat Process, Non Voice Process, Semi Voice, Blended Process, Backend Process etc. .
• Experienced candidates in E-Commerce / Quick Commerce (ex- Flipkart, Myntra, Zomato, Zepto, Swiggy, BlinkIt)
• Personal Vehicle available (2-wheeler)
• Graduates