Customer Support Executive | Non Voice process |

Talent Acquaintance; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a customer support specialist to deliver exceptional chat assistance and resolve inquiries efficiently.

You will collaborate with internal teams, maintain CRM records, and continually update product knowledge to provide accurate information to customers.

The role requires strong written and spoken communication, problem-solving, and the ability to work well in a fast-paced team environment.

Qualifications

• Experience in a customer-facing role, ideally chat or non-voice support.
• Excellent written and verbal communication abilities for clear explanations.
• Strong problem-solving skills and creative thinking.
• Capable of multitasking in a fast-paced environment.
• Proficient with CRM software and support tools.
• Attention to detail to ensure accurate work and records.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication skills

Problem solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.