Customer Support Executive | Non Voice process |

Talent Acquaintance; Chandigarh; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Chandigarh, India is seeking a chat support specialist to provide exceptional customer service and resolve inquiries. The role requires strong communication, problem-solving, and CRM proficiency, with the ability to work well within a team.

You will handle multiple tasks in a fast-paced BPO setting and continuously update knowledge to deliver accurate information to customers. This position is based on-site in Chandigarh and offers opportunities to grow with the team.

Qualifications

• Experience in a customer-facing role, especially chat or non-voice support.
• Excellent written and verbal communication; ability to articulate complex ideas.
• Strong problem-solving skills and creative thinking.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries professionally.
• Use problem-solving skills to address complex complaints and customer concerns.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services for accurate information.
• Work effectively in a team environment to achieve satisfaction goals.

Skills

Customer service

Chat support

Problem solving

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.