Customer Support Specialist

Artech Infosystem Private Limited; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

Artech Infosystem Private Limited is hiring a Customer Service Representative (Chat Support) for 0–2 years of experience to join a night shift at our Hyderabad office. The role involves handling chat-based customer inquiries during the night shift, providing timely resolutions and ensuring CSAT targets are met.

The position is 100% office-based with specified dates and dedicated chat responsibilities, offering growth in customer support operations.

Qualifications

• Graduates only (BA, B.Com, B.Sc, MBA) eligible.
• Freshers or candidates with up to 2 years of experience can apply.
• Good typing speed and accuracy required.
• B.Tech/M.Tech/MCA/BCA are not eligible.

Responsibilities

• Provide customer support through chat platforms.
• Resolve customer queries efficiently and professionally.
• Maintain quality and customer satisfaction metrics (CSAT/NPS).
• Document customer interactions accurately.
• Handle multiple chat conversations simultaneously.

Skills

Chat support

Customer service

Typing speed

Multitasking

CRM familiarity

Education

BA/B.Com/B.Sc/MBA

Tools

CRM tools

Job description

Customer Service Representative (Chat Support) | 0–2 Years

Position: Customer Service Representative (Chat Support)

Experience: 0–2 Years

Shift: Night Shift

Work Mode: 100% Work from Office

Dates: 30th July –20th August (Including Saturday & Sunday)

Time: 10:00 AM – 3:00 PM

Eligibility / Requirements

• Graduates Only – BA, B.Com, B.Sc, MBA


• Freshers and candidates with up to 2 years of experience can apply


• Good typing speed and accuracy


• B.Tech, M.Tech, MCA, and BCA candidates are not eligible

Key Responsibilities

• Provide customer support through chat platforms


• Resolve customer queries efficiently and professionally


• Maintain quality and customer satisfaction metrics (CSAT/NPS)


• Document customer interactions accurately


• Handle multiple chat conversations simultaneously

Preferred Skills

• Chat Support / Customer Service experience


• Exposure to Healthcare, Insurance, or Managed Care domains


• Familiarity with CRM and chat tools


• Excellent typing speed and multitasking abilities

Job Highlights

• Attractive Salary (Based on Experience)


• 1 Month Client Training


• Career Growth in Customer Support Operations

Complete a 60-second Typing Test on TypingTest.com before attending the interview.