Chat Support Executive | International BPO

Talent Acquaintance; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance in Hyderabad, India is seeking a customer-focused chat support agent to resolve inquiries and maintain accurate CRM records. You will collaborate with internal teams to enhance the customer experience and stay updated on product knowledge. A fast-paced environment requires clear communication and attention to detail.

The role emphasizes teamwork, professional handling of issues, and delivering exceptional service to ensure satisfaction across customers and channels.

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice support.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing

Communication

Problem-solving

Team collaboration

CRM proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.