Chat Support Executive | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer service professional to provide chat support, respond to inquiries, and resolve issues professionally.

You will collaborate with internal teams to resolve customer issues and maintain accurate records of interactions using CRM software.

Strong written and verbal communication, problem-solving abilities, and the capacity to work effectively in a fast-paced team environment are essential.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice support.
• Strong written and verbal communication skills with clarity.
• Proven problem-solving ability and detail orientation.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.

Skills

Customer service

Written & Verbal communication

Problem-solving

Multi-tasking

Teamwork

Attention to detail

Tools

CRM software

Chat tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.