Chat Support Associate | Non Voice process

Talent Acquaintance; Ernakulam; On-site; INR 200,000 - 320,000; Full time

Job summary

Talent Acquaintance in India is seeking a Customer Support Associate to handle inquiries, resolve issues, and deliver exceptional service across channels. You will collaborate with internal teams to improve the customer experience.

The role requires clear communication, problem solving, and meticulous attention to detail, with the ability to adapt in a fast-paced environment and maintain thorough product knowledge.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal Skills

Problem-solving

Analytical Skills

Adaptability

Attention to Detail

Computer Skills

Tools

Computer Skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.