Chat Support Associate | Non Voice process

Talent Acquaintance; New Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Delhi seeks a customer service professional to handle inquiries and resolve issues across channels, delivering outstanding support.

You will collaborate with internal teams, develop product knowledge, and identify upsell opportunities while maintaining accurate records of interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient with computer systems and software applications.
• Adaptable to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Adaptability

Problem solving

Analytical skills

Computer proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.