Chat support

Varite Inc.; Mumbai; Hybrid; INR 180,000 - 240,000; Full time

Benefits offered by this job

Referral Bonus

Job summary

VARITE INDIA PRIVATE LIMITED is hiring for a Chat process role based in Mumbai, Maharashtra. The position is permanent with onsite work and 24/7 shift coverage. Openings: 10. You will join our customer support vertical, handling inquiries, resolving issues, and ensuring SLA adherence.

The role requires graduation and offers opportunities to develop frontline support skills in a global services environment, with a focus on effective communication and problem solving.

Qualifications

• Graduation is required.

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate instruction on daily tasks and new assignments.
• The decisions you make would impact your own work.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Role may require you to work in rotational shifts.

Education

Graduation or higher

Job description

Role & responsibilities

Job Title : Chat process

Location State : Maharashtra

Location City : Mumbai

Shift: 24/7

Work Mode: Onsite

Position Type: Permanent

Openings: 10

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client

Our clientis a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.

About The Job

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

Essential Job Functions

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Referral Bonus

Exp Req - Referral Bonus

• 0 - 2 Yrs. - INR 5,000
• 2 - 6 Yrs. - INR 7,500
• 6 + Yrs. - INR 10,000

About VARITE

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services