Chat Process Executive

Talent Acquaintance; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer support engineer to provide technical assistance to clients via phone, email, or chat in Pune. You will troubleshoot issues, document interactions, and collaborate with teams to improve product knowledge and customer satisfaction.

This role requires staying updated on new technologies and industry trends to provide accurate support. You will work in a fast-paced environment, demonstrate strong analytical and troubleshooting skills, and build productive

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical understanding

Communication skills

Problem solving

Prioritization

Analytical thinking

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.