Chat Process Executive

Talent Acquaintance; Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Jaipur is seeking a customer support specialist to provide technical assistance to customers by phone, email, or chat from our Jaipur office. You will diagnose and resolve issues, document interactions, and share product knowledge with colleagues to improve service quality.

The role emphasizes clear communication, rapid problem solving, and staying updated with new technologies to deliver accurate guidance.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Experience providing technical support to customers.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical support

Troubleshooting

Communication

Documentation

Analytical thinking

Customer interaction

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.