Chat Process Executive

Talent Acquaintance; Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

Talent Acquaintance in India, Uttar Pradesh (Dadri) is hiring for a technically skilled Support Specialist. You will provide frontline assistance to customers via phone, email, or chat, troubleshoot issues, and document resolutions to build a robust knowledge base.

You will collaborate with product and engineering teams to improve support processes, stay updated on new technologies, and ensure high customer satisfaction as part of a fast-paced environment in a growing company.

Qualifications

• Solid understanding of technical concepts and principles.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and manage priorities.
• Experience using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience delivering technical support to customers.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical concepts

Communication skills

Problem-solving

Multitasking

Troubleshooting

Customer support experience

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.