Chat Process Executive

Talent Acquaintance; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer-facing technical support specialist. You will respond to inquiries via phone, email, or chat, diagnose and resolve complex issues, and coordinate with internal teams to improve product knowledge and customer satisfaction.

The role requires good technical understanding, excellent communication, and the ability to work in a fast-paced environment while prioritizing tasks effectively.

Qualifications

• Strong technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical understanding

Communication skills

Problem-solving

Prioritization

Software proficiency

Troubleshooting

Customer support experience

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.