Chat Process Executive

Talent Acquaintance; New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance in New Delhi is seeking a capable Technical Support Specialist to assist customers by phone, email, or chat, diagnosing issues and guiding resolutions. You will document interactions and resolutions, and collaborate with product and engineering teams to improve knowledge bases and customer satisfaction.

Ideal candidates bring solid technical grounding, strong communication, and the ability to work in a fast-paced environment, with a track record of solving problems and

Qualifications

• Solid understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical concepts

Communication skills

Problem-solving

Fast-paced work

Software literacy

Customer support experience

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.