Chat Process Executive

Talent Acquaintance; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in Gurugram, Haryana, seeks a Technical Support Executive to assist customers by phone, email or chat, troubleshoot complex issues, and document every interaction for quality and training.

You will collaborate with product and engineering teams to enhance knowledge bases, stay updated with new technologies and industry trends, and prioritise tickets in a fast‑paced environment to ensure high customer satisfaction.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Excellent communication skills

Problem-solving

Analytical thinking

Fast-paced environment adaptability

Customer support experience

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.