Chat Process Executive

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 420,000; Part time

Job summary

Talent Acquaintance is seeking a capable technical support professional in Mumbai to assist customers via phone, email, or chat. You will troubleshoot complex issues, work with internal teams to expand product knowledge, and document customer interactions and resolutions.

The role emphasizes analytical troubleshooting, staying updated on new technologies, and delivering accurate, timely support to enhance customer satisfaction and loyalty. Commitment to fast-paced environments is preferred.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical knowledge

Communication skills

Problem solving

Prioritization

Software proficiency

Customer support experience

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.