Chat Process Executive

Talent Acquaintance; Kolkata District; On-site; INR 420,000 - 640,000; Full time

Job summary

Talent Acquaintance in India seeks a customer support technician to assist customers via phone, email, or chat, troubleshoot issues, and collaborate with product teams to improve knowledge.

The role emphasizes documenting interactions, analyzing feedback, staying updated with technologies, and delivering accurate, timely solutions to ensure customer satisfaction.

Qualifications

• Solid understanding of technical concepts and principles.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical knowledge

Communication skills

Problem solving

Time management

Software proficiency

Customer support experience

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.