Chat Customer Service Representative | International BPO

Talent Acquaintance; Chennai District; Sur place; INR 300 000 - 520 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer service professional in Chennai to handle inquiries, resolve issues, and provide outstanding service across channels. You will collaborate with internal teams, expand product knowledge, and maintain detailed records of interactions.

The role emphasizes upselling opportunities and delivering a high-quality customer experience in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication

Interpersonal skills

Problem solving

Analytical thinking

Adaptability

Attention to detail

Organizational skills

Team collaboration

Computer proficiency

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.