Chargeback Analyst

Next Level Business Services Inc.; Dadri; On-site; INR 600,000 - 800,000; Full time

Job summary

Next Level Business Services Inc. is seeking a Fraud Analyst to perform real-time review of debit and credit card fraud alerts, identify valid vs. unauthorized transactions, and block compromised cards.

The role includes handling Pindrop and Tokenized activity alerts, contacting customers for verification, and escalating suspicious activity to minimize losses. Preferred candidates will have strong analytical skills, knowledge of fraud indicators, and experience with fraud tooling like Actimize,

Qualifications

• Strong analytical and decision-making abilities required.
• Solid understanding of fraud indicators and transaction patterns.
• Experience with card fraud lifecycle (Debit/Credit) is preferred.
• Familiarity with Actimize, TSYS, Pindrop or similar fraud tools is a plus.

Responsibilities

• Actimize Debit Card Alerts Review: assess real-time fraud alerts and classify transactions.
• Undetermined Suspected Fraud Cases Review: verify activity with customers and escalate as needed.
• Pindrop Alerts Review: monitor high-risk alerts and improve tagging accuracy.

Skills

Analytical thinking

Decision making

Attention to detail

Communication skills

Real-time alert handling

Fraud indicators understanding

Tools

Actimize

TSYS

Pindrop

Job description

Role & responsibilities

1. Actimize Debit Card Alerts Review

• Perform real-time review of debit card fraud alerts through analytical transaction assessment.
• Identify valid vs unauthorized transactions based on fraud indicators and customer behavior patterns.
• Block compromised cards, delete stored tokens, and arrange reissue of replacement cards where required.
• Ensure quick resolution to improve customer experience and reduce inbound support calls.
• Identify emerging fraud trends and elevate patterns in real time.

2. Undetermined Suspected Fraud Cases Review

• Review daily reports of cards with multiple undetermined suspicious transactions.
• Contact customers to verify activity and confirm legitimacy.
• Warm cards where customer contact is unsuccessful, as per policy guidelines.
• Escalate suspicious activity for further action to minimize future losses.

3. Pindrop Alerts Review

• Monitor high-risk IVR and banker/customer interaction alerts.
• Review voice, device, and behavioral analytics to identify suspicious interactions.
• Support proactive fraud prevention in contact center channels.
• Improve tagging accuracy and investigative outcomes.

4. Suspected Fraud on Tokenized Activity Review

• Review fraud alerts related to compromised cards linked to digital wallets.
• Detect unauthorized tokenized transactions early.
• Take preventive actions to stop continued usage and reduce unrecoverable losses.

5. Credit Card Alerts Review

• Review credit card fraud alerts in TSYS queues.
• Analyze transactions for suspicious behavior and false positive indicators.
• Close compromised cards, remove stored tokens, and issue replacements.
• Support fraud rule tuning by accurate tagging of true fraud vs false positives.

Preferred candidate profile

• Strong analytical and decision-making skills
• Understanding of fraud risk indicators and transaction patterns
• Knowledge of card fraud lifecycle (Debit/Credit)
• Experience in fraud tools such as Actimize, TSYS, Pindrop preferred
• Excellent verbal and written communication skills
• Ability to handle customer verification calls professionally
• High attention to detail and accuracy
• Ability to work in real-time alert environments with strict SLAs
• Good judgment under pressure