Associate - RTD And RI

SBI Card; Thiruvallur District; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Wellness program

Rewards and recognition program

Inclusive, diverse team culture

Health insurance and benefits

Job summary

SBI Card is seeking a Fraud Analyst to evaluate applications and transactions for potential fraud, decide approvals/declines, and block/unblock cards as needed. The role emphasizes regulatory compliance, fraud awareness, and proactive collaboration with analytics teams to prevent fraud while ensuring a positive customer experience.

The ideal candidate will have graduate education and basic knowledge of fraud management systems, with experience in documenting case facts and an analytical mindset

Qualifications

• Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI.
• Experience of documenting case facts.

Responsibilities

• Analyze applications/transactions to identify fraud patterns and make decisions to approve/decline.
• Communicate with applicants/customers to clarify patterns and judgments.
• Share Fraud Modus Operandi observations with analytics team and management.
• Ensure regulatory compliance on KYC and transaction monitoring.
• Educate customers on fraud awareness and safeguard measures.
• Act on suspected fraud alerts while maintaining customer experience.
• Adhere to SOPs and customer contact policies.

Skills

Fraud management

Documentation of case facts

Education

Graduate degree (any discipline)

Job description

Job Description:

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.

Role Accountability

Fraud Prevention, Detection, Monitoring & Compliance:

1. Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
2. Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
3. Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
4. Ensure adherence to regulatory compliance on KYC and transaction monitoring
5. Fraud awareness to customers to safeguard them against potential fraud threats
6. Action suspected fraud alerts while delivering the best levels of customer experience

Process Excellence:

1. Ensure application and transaction fraud alert decisioning for low/ medium risk cases
2. Ensure adherence to process SOPs & customer contact policies

Measures of Success

1. Productivity (No. of cases decisioned in a day) as per MOU
2. Fraud Decisioning Accuracy
3. Fraud Catch Rate
4. False Positive Rate
5. Fraud trends highlighted and process improvement opportunities suggested
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
2. Experience of documenting case facts

Competencies critical to the role

1. Analytical Ability and Problem Solving
2. Decisiveness
3. Listening skills
4. Process Orientation

Qualification

Graduate in any discipline from a reputed and recognized institute / University

Preferred Industry

Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance