Executive - RTD & RI

SBI Card; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SBI Card is seeking a Fraud Analyst to ensure timely and accurate fraud alert decisioning, prevent frauds, and ensure regulatory compliance while delivering a positive customer experience. You will analyze applications/transactions, communicate with customers, and implement fraud prevention measures.

The role emphasizes adherence to KYC norms, transaction monitoring, and continuous process improvement within a dynamic, inclusive work culture.

Qualifications

• Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
• Experience of documenting case facts

Responsibilities

• Fraud Prevention, Detection, Monitoring Compliance: Analyze applications/transactions for patterns to unearth frauds, make decisions/ judgements to approve/decline the applications or block/unblock cards
• Communicate with the applicant/customer to understand the patterns and make judgments to approve/decline the applications or block/unblock cards
• Report/Share Fraud Modus Operandi observed with the analytics team/management for early detection and prevention of frauds through appropriate rule coding
• Ensure adherence to regulatory compliance on KYC and transaction monitoring
• Fraud awareness to customers to safeguard them against potential fraud threats
• Action suspected fraud alerts while delivering the best levels of customer experience
• Process Excellence: Ensure application and transaction fraud alert decisioning for low/medium risk cases
• Ensure adherence to process SOPs and customer contact policies

Skills

Fraud management

Analytical ability

Decisiveness

Listening skills

Process orientation

Education

Graduate in any discipline

Job description

About the company

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.

Role Accountability

Fraud Prevention, Detection, Monitoring Compliance:

1. Analyze applications/transactions for patterns to unearth frauds make decisions / judgements to approve/decline the applications or block / unblock cards
2. Communicate with the applicant / customer to understand the patterns make judgments to approve/decline the applications or block / unblock cards
3. Report/Share Fraud Modus Operandi observed with the analytics team management for early detection prevention of frauds through appropriate rule coding
4. Ensure adherence to regulatory compliance on KYC and transaction monitoring
5. Fraud awareness to customers to safeguard them against potential fraud threats
6. Action suspected fraud alerts while delivering the best levels of customer experience

Process Excellence:

1. Ensure application and transaction fraud alert decisioning for low/ medium risk cases
2. Ensure adherence to process SOPs customer contact policies

Measures of Success

1. Productivity (No. of cases decisioned in a day) as per MOU
2. Fraud Decisioning Accuracy
3. Fraud Catch Rate
4. False Positive Rate
5. Fraud trends highlighted and process improvement opportunities suggested
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
2. Experience of documenting case facts

Competencies critical to the role

1. Analytical Ability and Problem Solving
2. Decisiveness
3. Listening skills
4. Process Orientation

Qualification

Graduate in any discipline from a reputed and recognized institute / University

Preferred Industry

Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance