Change Manager

NNE; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NNE in Bangalore, India is seeking an IT Change Manager to own and coordinate the complete IT change lifecycle. The role demands coordination across infrastructure, applications, service desk, vendors and business units with a focus on minimizing business disruption.

Strong ITIL knowledge and experience with CAB/ECAB, risk assessment, rollback planning and PIR are essential. Excellent written and spoken English are required for clear stakeholder communication and reporting.

Qualifications

• 3-5 years of IT change management or related governance roles.
• Good understanding of ITIL-based change practices: RFCs, CAB/ECAB, risk/impact assessment, windows, rollback, PIR.
• Experience with ITSM tools, change records, approvals and reporting.
• Ability to coordinate across infra, apps, service desk, vendors and business teams.
• Strong written and spoken English for stakeholder communications.

Responsibilities

• Own or coordinate the IT change lifecycle from intake to closure with proper logging, classification, assessment, approval, scheduling, implementation, verification, and review.
• Prepare and facilitate CAB/ECAB inputs including agenda, risk details, windows, rollback plans, test plans, approvals, and post-change updates.
• Coordinate with requesters, technical teams, vendors, app owners and business stakeholders to ensure changes are clear, complete, and executable with minimal disruption.
• Maintain change calendar, records, supporting evidence, dashboards, and audit-ready documentation for all change types.
• Identify gaps and opportunities to improve change governance, communication, compliance and operational stability.

Skills

IT change management

ITIL processes

Stakeholder communication

Risk & impact assessment

CAB/ECAB coordination

Request lifecycle coordination

Tools

ITSM tools

Job description

Change Manager – IT

Location: Bangalore, India

Experience: 3‑5 years

Department: Information Technology

Responsibilities

• Own or coordinate the IT change lifecycle from request intake through closure, ensuring changes are logged, classified, assessed, approved, scheduled, implemented, verified, and reviewed.
• Prepare and facilitate CAB/ECAB inputs, including agenda, risk and impact details, implementation windows, rollback plans, test plans, stakeholder approvals, and post‑change updates.
• Coordinate with requesters, technical teams, vendors, application owners and business stakeholders to ensure each change is clear, complete, and executable with minimal business disruption.
• Maintain change calendar, change records, supporting evidence, dashboards, and audit‑ready documentation for normal, standard, expedited, emergency, and no‑impact changes.
• Identify process gaps, recurring issues and opportunities to improve change governance, communication, compliance and operational stability.

Who you are

• Structured and detail‑oriented, with the ability to keep multiple changes, stakeholders and dependencies organized.
• Confident in communicating with technical teams, business stakeholders, vendors and leadership in a clear and professional manner.
• Comfortable challenging incomplete change requests and asking the right questions on risk, impact, testing, rollback and communication.
• Collaborative and service‑minded, with the ability to build trust while maintaining process discipline.
• Curious and improvement‑focused, with a mindset of learning from incidents, PIR outcomes, audit findings and stakeholder feedback.

Qualifications

• 3‑5 years of experience in IT change management, IT service management, service operations, project coordination or a closely related IT governance role.
• Good understanding of ITIL‑based change management practices, including RFCs, CAB/ECAB, risk and impact assessment, service windows, implementation planning, rollback planning and PIR.
• Experience working with ITSM tools and maintaining accurate change records, task updates, approvals, documentation and reporting.
• Ability to coordinate across infrastructure, applications, service desk, vendors and business teams in a multicultural environment.
• Strong written and spoken English, with the ability to prepare clear change summaries, stakeholder communication and management reporting.

Equal Opportunity Employer

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