Opening For change management

Tekskills; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills seeks a Change Management Operations professional to support the lifecycle management of Standard, Normal, and Emergency Changes, ensuring adherence to defined process guidelines.

You will coordinate with application, infrastructure, security, and business teams, and prepare change packs for CAB/ECAB meetings. You will track approvals and maintain audit-ready documentation while driving continuous improvement through PIRs and KPI tracking.

Qualifications

• Good understanding of ITIL Change Management concepts and lifecycle.
• Hands-on experience with ITSM tools (ServiceNow preferred).
• Strong coordination and stakeholder management skills.

Responsibilities

• Support the lifecycle management of Standard, Normal, and Emergency Changes.
• Validate change requests for completeness, accuracy, and adherence to process guidelines.
• Ensure proper risk assessment, impact analysis, and back-out plans are documented.
• Coordinate with change requesters, technical teams, and stakeholders for inputs.
• Prepare change packs, agendas, and minutes for CAB/ECAB meetings.
• Track approvals and ensure audit-ready documentation.
• Act as a single point of coordination between application, infrastructure, security, and business teams.
• Communicate planned changes, maintenance windows, and potential impacts to stakeholders.
• Escalate high-risk or conflicting changes as per escalation matrix.
• Maintain change records and ensure timely closure with PIRs.
• Track and report change KPIs such as success rate, emergency changes, failed changes, and SLA adherence.
• Identify process gaps and support continuous improvement initiatives.

Skills

ITIL Change Management

ServiceNow

Stakeholder management

Written communication

Attention to detail

Job description

Role Descriptions: Key Responsibilities

Change Management Operations

Support the lifecycle management of Standard, Normal, and Emergency Changes.

Validate change requests for completeness, accuracy, and adherence to process guidelines.

Ensure proper risk assessment, impact analysis, and back-out plans are documented. Coordinate with change requesters, technical teams, and stakeholders for required inputs.

Governance Compliance

Ensure changes comply with defined Change Management policies and controls.

Support CAB (Change Advisory Board) and ECAB meetings by preparing change packs, agendas, and minutes.

Track approvals and ensure audit-ready documentation is maintained.

Coordination Communication

Act as a single point of coordination between application, infrastructure, security, and business teams.

Communicate planned changes, maintenance windows, and potential impacts to stakeholders.

Escalate high-risk or conflicting changes as per defined escalation matrix.

Reporting Continuous Improvement

Maintain change records and ensure timely closure with proper post-implementation reviews (PIRs).

Track and report change KPIs such as success rate, emergency changes, failed changes, and SLA adherence.

Identify process gaps and support continuous improvement initiatives.

Required Skills Competencies

Technical Process Skills

Good understanding of ITIL Change Management concepts and lifecycle. Hands-on experience with ITSM tools (ServiceNow preferred).

Basic Understanding of IT Infrastructure

Basic understanding of IT infrastructure, applications, and release processes.

Soft Skills

Strong coordination and stakeholder management skills.

Good written and verbal communication skills.

Attention to detail and ability to follow defined processes.