Center Manager Tele - Indiamart | Noida

IndiaMART; Dadri; On-site; INR 350,000 - 600,000; Full time

Job summary

IndiaMART is seeking a skilled professional to lead channel development and partner management from its Dadri operations. The role focuses on managing subscription sales via tele-centers, ensuring SOP/SLA compliance and accurate pricing models.

The candidate will drive hiring, training, and onboarding while monitoring performance metrics and payout compliance. Collaboration with product and data teams will be essential to enhance lead quality and process efficiency.

Qualifications

• Experience in channel sales operations and partner management.
• Strong communication and stakeholder management skills.
• Ability to analyze performance data and drive improvements.
• Experience in onboarding and training new partners.

Responsibilities

• Channel Development: Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models.
• Team Management: Drive hiring to meet manpower targets and maintain team productivity.
• Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
• Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
• Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
• Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
• Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
• Cross-Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
• Reporting: Prepare regular performance reports for management and internal review.

Job description

Roles & Responsibilities -

• Channel Development: Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models.
• Team Management: Drive hiring to meet manpower targets and maintain team productivity.
• Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
• Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
• Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
• Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
• Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
• Cross-Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
• Reporting: Prepare regular performance reports for management and internal review.