Centre Head

Aakash Educational Services (AESL); Prayagraj, Kanpur; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Aakash Educational Services (AESL) is seeking a Centre Head in Prayagraj to lead the sales and student enrollment journey. You will spearhead marketing campaigns, train the sales team, and ensure a delightful journey from inquiry to onboarding, while maintaining high standards of service and compliance.

You will coordinate with the academic teams, drive recruitment and retention, and strive for exceptional customer satisfaction and retention through proactive team leadership.

Qualifications

• Excellent organizational and multitasking ability with business sense.
• Strong time management, prioritization and deadline adherence.
• Excellent communication and interpersonal skills.
• Calm, empathic and patient with customers while persuasively guiding decisions.
• Strong networking and presentation skills for seminars.
• Proficient with MS Office and email communications.

Responsibilities

• Generate leads by guiding the sales team on marketing campaigns.
• Monitor and guide sales team for counselling, enrollment and onboarding.
• Ensure speedy resolution of queries and grievances to improve satisfaction and retention.
• Ensure compliance, safety and security of facilities.
• Train team on product portfolio, sales and service excellence and processes.
• Coordinate closely with the academic team.
• Hire, roster, motivate and retain the team.

Skills

Excellent organizational skills

multitask with business acumen

Time and work management

Prioritization and team handling

Communication & interpersonal skills

Calm, empathic and patient customer处理

Persuasion skills

Networking and presentation skills

Microsoft Office

Email writing

Tools

Microsoft Office

Job description

As a Centre Head, you are expected to:
1. Generating leads by deploying and guiding the sales team on various marketing
campaigns such as school seminars, roadshows and other above the line (ATL) and
below the line (BTL) activities etc.
2. Monitor and guide the sales team to offer best in class counselling, enrolling,
onboarding and offering overall delightful journey to the students.
3. Ensure speedy resolution of queries & grievances to maximize customer satisfaction
levels and thereby improving retention of students and controlling Left-outs.
4. Ensure adherence to all legal and operational compliances, oversee the safety of
facilities and security of students
5. Training the team on product portfolio, sales & service excellence and adherence to
process compliance.
6. Close coordination with academic team.
7. Responsible for hiring, rostering, motivating and retaining the team.
To be successful in the Centre Head role you are required to have:
1. Excellent organizational skills and ability to multitask with strong business acumen.
2. Excellent time and work management skills, ability to prioritize, ability to handle
team, attention to detail and ability to meet established deadlines.
3. Strong communication & interpersonal skills.
4. Ability to handle customers in a calm, empathic & patient manner, along with
strong persuasion skills.
5. Excellent networking and presentation skills to conduct seminars.
6. Proficiency in Microsoft Office and writing emails, & comfortable while working on
software related to business & operations.