Center Manager

M/S Jagat Pharma; Delhi; On-site; INR 630,000 - 770,000; Full time

Job summary

Dr Basu Eye Care Center in New Delhi (Jasola, south Delhi) is seeking a Center Manager / Clinic In-Charge to lead daily operations across departments and ensure a seamless patient journey.

The role involves coordinating doctors and staff, driving revenue, maintaining SOPs and quality standards, and preparing MIS reports for management. 5+ years of experience and CTC up to 7 LPA are expected.

Qualifications

• Experience 5+ years in hospital operations or clinic management.
• Experience in Software Billing/pharmacy/operational/reports.
• Vendor management.

Responsibilities

• Manage day-to-day clinic operations and ensure smooth functioning of all departments.
• Coordinate doctors, optometrists, CRM, reception, and support staff.
• Ensure excellent patient experience, minimum waiting time, and timely complaint resolution.
• Monitor patient footfall, revenue, consultation conversion, and business performance.
• Ensure effective manpower, equipment, and infrastructure utilization.
• Monitor billing, collections, inventory, and operational expenses.
• Ensure adherence to SOPs, quality standards, hygiene, and statutory compliance.
• Drive patient follow-ups, retention, referral generation, and local business development.
• Maintain staff discipline, attendance, training, and productivity.
• Prepare daily, weekly, and monthly MIS reports for management.
• Experience in Software Billing/pharmacy/operational/reports
• Vendor Management.

Job description

Opening with Dr. Basu Eye Care Center

Position: Center Manager / Clinic In-Charge

Location - New Delhi (Jasola, south Delhi)

www.drbasueyecarecenter.com

Department: Hospital Operations
Reporting To: Operations Head / Management

Experience 5 Years and above

CTC UPTO 7 LPA

Job Purpose

To ensure smooth clinic operations, excellent patient experience, effective team management, revenue achievement, and compliance with healthcare standards.

Key Responsibilities

• Manage day-to-day clinic operations and ensure smooth functioning of all departments.
• Coordinate doctors, optometrists, CRM, reception, and support staff.
• Ensure excellent patient experience, minimum waiting time, and timely complaint resolution.
• Monitor patient footfall, revenue, consultation conversion, and business performance.
• Ensure effective manpower, equipment, and infrastructure utilization.
• Monitor billing, collections, inventory, and operational expenses.
• Ensure adherence to SOPs, quality standards, hygiene, and statutory compliance.
• Drive patient follow-ups, retention, referral generation, and local business development.
• Maintain staff discipline, attendance, training, and productivity.
• Prepare daily, weekly, and monthly MIS reports for management.
• Experience in Software Billing/pharmacy/operational/reports
• Vendor Management

Reports such as -

• Center Revenue records.
• Patient satisfaction and retention.
• Attendance & Leave Management.
• Inventory control and cost optimization.