Center Manager

Dr Agarwals Eye Hospital; Cuttack; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Dr Agarwals Eye Hospital in Odisha seeks an experienced hospital operations professional to oversee day-to-day functions at the Cuttack branch. The role emphasizes customer service, quality, people management, process adherence, and patient satisfaction while ensuring revenue and performance tracking.

The incumbent will define standard operating procedures, coordinate with surgeons and counselors, handle billing oversight, and drive service excellence through regular reviews and proactive

Responsibilities

• Ensure smooth functioning of all healthcare operations in the assigned hospital.
• Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
• Handling the revenue of the hospital.
• Ensure smooth functioning of the assigned branch.
• Tracking branch performance.
• Focus on patient satisfaction and quality.
• Credit billing status to be monitored. Pending ALs to submission of bills.
• Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
• Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
• Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
• Interaction with Doctors about Targets, High Value Cases & Procedures.
• Co-ordination with Surgeons.
• Attending to patient Complaints of your zone & speaking to them personally.
• Daily and monthly report with summary of area with explanation.
• Define and drive Standard Operating Procedures for service excellence.

Job description

Roles & Responsibilities:

• Ensure smooth functioning of all healthcare operations in the assigned hospital.
• Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
• Handling the revenue of the hospital.
• Ensure smooth functioning of the assigned branch.
• Tracking branch performance.
• Focus on patient satisfaction and quality.
• Credit billing status to be monitored. Pending ALs to submission of bills.
• Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
• Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
• Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
• Interaction with Doctors about Targets, High Value Cases & Procedures.
• Co-ordination with Surgeons.
• Attending to patient Complaints of your zone & speaking to them personally.
• Daily and monthly report with summary of area with explanation.
• Define and drive Standard Operating Procedures for service excellence.

* Responsibilities can be modified subject to necessity.